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Privacy Notice

  1. Data Protection Overview

General information. The following information provides a simplified overview of what happens to your personal information when you visit our website. Personal data is any of your personally identifiable data. Detailed information on the topic of data protection can be found in our Privacy Notice below.

Data collection on our website and who is responsible for data collection on this website? On this site, data is processed by the website operator. Its contact details can be found in the identification of this website.

How do we collect your data? On the one hand, your data may be collected because you provide it to us. This could be, for example, data that you enter in a contact form.
Other data is collected automatically when you visit the website through our IT systems. They are primarily technical data (such as internet browser, operating system or page request time). Those data are collected automatically as soon as you log into our website.

What do we use your data for? Some of the data is collected to ensure the website runs smoothly. Other data can be used to analyse the behaviour of your users. Other data will be used to order the services we provide (shuttles, flight bookings, pick-ups from certain places).

What rights do you have regarding your data? You always have the right to receive free information about your stored personal data, its origin, its recipient and the purpose for its collection. You also have the right to request that this data be corrected, restricted or deleted. For this purpose and for any additional questions about data protection, you can contact us at any time at the address specified in the identification of this website. You also have the right to lodge a complaint with the competent supervisory authority.

Analytics and third party tools.When you visit our website, your browsing behaviour may be statistically assessed. This is mainly done using cookies and so-called analytics software. Your browsing behaviour is usually analysed anonymously; browsing behaviour cannot be traced to you. You can object to or prevent this analysis by not using certain tools. Details can be found in our Privacy Notice under “Third-party Analytics Modules and Tools”.
You may object to this analysis. We will inform you of the opportunities to object in this Privacy Notice.

  1. General Guidelines and Required Information

Data protection.The operators of these websites take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory provisions on data protection and this Data Protection Policy.
If you use this website, various personal data will be collected. Personal data is your personally identifiable data. This Privacy Notice explains what information we collect and what we use it for. It also explains how and why this is done.
Please note that data transmission over the internet (for example, when communicating via email) may have security vulnerabilities. It is not possible to fully protect data from third-party access.

About the service responsible. The department responsible for data processing on this website is:
Izvora OOD
Director: Slavka Koleva
47 Balgaria St
Kranevo Village, Balchik Municipality
The responsible person is the natural or legal person who independently or jointly with others decides on the purposes and means of personal data processing (such as names, email addresses, etc.)

Withdrawal of your consent to data processing. Many data processing operations can only be performed with your explicit consent. You can withdraw your existing consent at any time. Sending us an informal email message is sufficient. The lawfulness of data processing carried out before the withdrawal will not be affected by the withdrawal.

Right to complain to the competent supervisory authorities. In case of breaches of the data protection law, the person affected has the right to complain to the competent supervisory authority. The competent data protection supervisory service is the Bulgarian Personal Data Protection Commission. (

Right to data portability. You have the right to ask us to provide the data we automatically process on the basis of your consent or in the performance of a contract to you or a third party in a standard, computer-readable format. If you request a direct transfer of data to another responsible person, this will only be done if it is technically feasible.

SSL or TLS encryption. For security reasons and to protect the transmission of confidential content, such as orders or requests you send us as a website operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the browser address changes from “http: //” to “https: //” and by the lock symbol in the browser.
If SSL or TLS encryption is enabled, the data you send us cannot be read by third parties.

Information, restriction, deletion. You may at any time, in accordance with the applicable legal provisions, request free information about your stored personal data, its origin, its recipient and the purpose of the data processing, as well as, if necessary, the right to correct, restrict or delete those data. For additional information about personal data, you can contact us at any time at the address specified in the identification of this website.

Objection to advertising messages. The contact information published within the required identification of the page may not be used to send advertising and information materials without an express request for such advertising and information materials. The operators of these websites expressly reserve the right to take legal action if unwanted advertising information is set, for example through spam emails.

  1. Data Protection Officer

Data Protection Officer by law. We have appointed a data protection officer for our company.
You can find them on

  1. Data collection on our website

Cookies. Websites partially use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies help make our offers easier to use, more efficient and more secure. Cookies are small text files stored on your computer by your browser.
Most cookies we use are so-called session cookies. They will be deleted automatically at the end of your visit. Other cookies remain stored on your device until you delete them. Those cookies allow us to identify your browser the next time you visit.
You can set your browser to be informed of the use of cookies and to allow cookies only on a case-by-case basis, to enable the acceptance or exclusion of cookies for certain cases or to enable automatic cookie deletion when you close the browser. Disabling cookies may limit the functionality of this site.
Cookies necessary to carry out the electronic communication process or to provide certain features you request (e.g. shopping feature) are stored on the basis of Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in storing cookies for technically correct and optimised provision of its services. To the extent that other cookies are stored (for example, cookies to analyse your browsing behaviour), they will be treated separately in this Privacy Notice.

Server log files. The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Operating system used
  • Reference URL
  • Host name of computer used for access
  • Server request time
  • IP address

Those data are not collected from other data sources.
The basis for data processing is Article 6(1)(b) of the GDPR, which allows data processing for the performance of a contract or for steps to be taken prior to entering into a contract.

Contact form. If you send us inquiries via the contact form or accept our services, your details will be stored in the inquiry order form, including the contact details you have provided there, for the purpose of processing your request/order and for any further questions. Those data will not be shared without your consent.
Therefore, the processing of data entered in the contact form is based solely on Article 6(1)(A)(b) of the GDPR. You can withdraw this consent at any time. Sending us an informal email message is sufficient. The lawfulness of data processing operations carried out before the withdrawal will not be affected by the withdrawal.
The data you enter in the contact form will remain with us until you ask us to delete them or withdraw your consent to its storage, or the reason for storing the data no longer applies (for example, after your application is processed or your contractual obligations expire). Mandatory legal provisions – especially retention periods – will remain unaffected.

  1. Analytics and advertising tools

Google Analytics. This website uses the features of the Google Analytics web analytics service. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called cookies. They are text files stored on your computer that allow you your use of the website to be analysed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

IP anonymity. The IP anonymisation feature is enabled on this website. As a result, your IP address will be truncated by Google in the Member States of the European Union or other countries party to the Agreement on the European Economic Area before being sent to the United States. Only in exceptional cases will the full IP address be sent to a Google server in the United States and truncated there. At the request of the operator of this website, Google will use this information for the purpose of assessing your use of the website, compiling reports on website activity and providing the website operator with other services relating to website activity and internet usage. The IP address provided by your browser within Google Analytics will not be merged with other Google data.

Browser Plugin. You can prevent cookies from being stored by setting the browser software accordingly; however, please note that if you do so, you may not be able to use the full functionality of this website to the fullest extent possible. In addition, you may prevent the Google data generated by the cookie from using the website (including your IP address), as well as processing this data from Google by downloading the available browser under the following link and installing:

Objection to data collection. You can prevent your data from being collected by Google Analytics by clicking on the following link. An opt-out cookie will be placed, which does not allow your data to be collected for future visits to this website: disabling Google Analytics.
For more information about using Google Analytics user data, see the Google Privacy Policy:

Processing of order data. We have entered into a contract for the processing of order data with Google and fully apply the rules of the Bulgarian Personal Data Protection Commission when using Google Analytics.


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